Refund policy

Refund Policy

Effective date: Effective date: September 19, 2026

We do not accept returns for change-of-mind purchases, unwanted items, incorrect product selections, or products that are no longer needed.

However, you may request a refund within 30 days after receiving your order if the item:

  • Arrived damaged;
  • Is defective;
  • Is materially different from its description;
  • Is missing from your order; or
  • Is the wrong item.

How to Request a Refund

To request a refund, please contact us within 30 days of receiving your order:

Email: olaripvip@outlook.com
WhatsApp: +86 199 3710 8760

Please include:

  • Your order number;
  • The email address used to place the order;
  • A description of the problem; and
  • Clear photos or videos showing the item and the issue.

Please do not dispose of or modify the item before contacting us. We may need additional information to review your request.

Refunds Without Returns

In most cases, we will review the information and may issue an approved refund without requiring you to send the item back.

Where reasonably necessary and permitted by applicable law, we may request additional evidence or ask you to return the item for inspection before completing the refund review.

We do not provide prepaid return labels for change-of-mind requests because change-of-mind returns are not accepted.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

After reviewing your request, we may provide an appropriate remedy, which may include:

  • A full refund;
  • A partial refund; or
  • Another solution permitted by applicable consumer law.

If the issue is confirmed to be caused by a defect, damage during delivery, or an error on our part, we will not charge you for the approved remedy.

Non-Refundable Situations

We generally do not provide refunds for:

  • Change-of-mind purchases;
  • Unwanted items;
  • Incorrect product selections;
  • Products that were used, opened, altered, or damaged after delivery;
  • Damage caused by misuse, improper handling, or failure to follow product instructions;
  • Products damaged after delivery for reasons unrelated to a product defect;
  • Custom-made or personalized products;
  • Gift cards; or
  • Items clearly marked as final sale.

Order Cancellation

Orders cannot be cancelled after they have been processed for shipment.

If you need to request a cancellation, please contact us as soon as possible after placing your order. We will review the request, but cancellation cannot be guaranteed once processing or shipment has begun.

Refund Processing

Once your request has been reviewed, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please contact us at olaripvip@outlook.com or WhatsApp +86 199 3710 8760.

Consumer Rights

This policy does not limit or exclude any consumer rights that cannot legally be excluded under the laws applicable to your order.