Shipping Policy

At Olariq, we carefully prepare every order and work with trusted fulfillment partners to deliver your pet care essentials.

Order Processing

Orders are usually processed within [1–3 business days] after payment is confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays. During promotional periods or peak seasons, processing may take a little longer.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Destinations

We currently ship to [the United States / selected countries].

Please make sure your shipping address is complete and accurate before placing your order. We may not be able to change the delivery address once an order has entered the shipping process.

Estimated Delivery Time

Estimated delivery time is:

[7–12 business days] after your order has been shipped.

Delivery times are estimates and may vary depending on your location, customs processing, weather, carrier delays, or other circumstances outside our control.

The delivery estimate does not include order processing time.

Shipping Fees

Shipping fees are shown at checkout before you complete your order.

If free shipping is available for a promotion, the applicable terms will be displayed on the promotion page or at checkout.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number.

Please allow [2–5 business days] for tracking information to update after shipment. In some cases, tracking updates may be delayed while the package is being transferred between carriers.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any applicable customs charges, duties, or taxes are the responsibility of the customer unless otherwise stated at checkout.

Olariq does not control customs processing times or additional charges applied by local authorities.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please check the tracking information first.

If the tracking information has not updated for [10 business days] or your order appears to be lost, please contact us through our Contact page with your order number.

We will review the shipment status and work with the carrier to help resolve the issue.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if reshipment is available.

Damaged Packages

If your package arrives visibly damaged, please take photos of the package and the products before using them, then contact us within [48 hours] of delivery.

Please include:

• Your order number
• Photos of the packaging
• Photos of the damaged product
• A brief description of the issue

We will review the information and provide the next steps.

Contact Us

If you have questions about your order or shipping status, please contact us through our Contact page and include your order number.

We’re happy to help.